Things to know before e-mailing us!
Please understand that we get hundreds of e-mails every week from students of all ages, and while we attempt to get back to everyone, sometimes we can't.
We do not respond to inquiries like "Please send me information about manatees" or "I have a report due tomorrow and I need to know about sea horses." This may sound silly, but we get a lot of questions like this. Do some research on your own and go to a library. If you get stumped and have a particular question to ask about something specific, then e-mail us. We will do our best to answer your question.
Please note that we do not respond to e-mails that do not include at least the name of the author. E-mail does not have to be as formal as a proper letter, but we receive many e-mails with only one sentence, no punctuation and no name at the bottom. If you can't take the time to write a polite, well-written e-mail, we don't have time to answer it!
Please remember that the internet is not the only place to do research. Books are still a better source of information than most websites. Libraries did not vanish when the internet became popular. We get a lot of e-mail that says: "I looked everywhere on the internet but I can't find anything about..." Our usual response is: try a book!
In fact, you have to be careful about getting "facts" from the internet. Since anyone can create a web page, nobody is necessarily checking the facts on it. Books tend to be a much more reliable source of technical information as they are held to an editing standard. If you use the internet for research, stick to web pages maintained by reputable organizations (such as science museums or research organizations).
When you have done your research and you have a specific question, drop us a line and we'll see if we can answer it for you. Good luck!